Normal questions
Products Question
SAM Overview
Normal questions

Normal questions

How do i contact you?

Our customer service team is always ready to deal with your stencil cleaning machine problems and issues .We speak Chinese,English,langusges.Don’t hesitate us by phone,Fax , E-mail or skype :Contact: Nicolas Liu Tel:+86-755-27620900 ext 816Fax:+86-755-27620901Mobile/Whatsapp :86013534206421Skype:nicolasliu0701E-mail: Contact :Ivy ZhangTel:+86-755-27620900 ext 824Fax:+86-755-27620901Mobile/Whatsapp :86013427967947Skype:ivy.qing794E-mail:

What are your working hours

 Monday-Saturday: 8:00-18:00(Beijing time.GMT+08:00), For urgent inquiry , we will reply in time .

How do l send an inquiry?

      The most effcient way is to forward your inquiry to our e-mail address.Please input your name,country,e-mail,phone,product speciflcations and requirements ,A designated manager will get back to you within 48 hours.     For convenience,you can also leave the message at the website ,we will reply timly .

What about product pricing and specifications?

       Prices and specifications are subject to change without notice.SAM reserves the right to correct any typographical errors. The flnal prices and specifications are reflected in the PI (proforma invoice),which is issued in response to your purchase order.

What kind of quotes do you give?

     We nomarl  quote USD prices with FOB Shenzhen/Hongkong ,and EXW price .The freight is calculated separately based on transportation means, size and weight of shipment.   Also we can quote as your request terms ,Like CIF ,DAP etc .

Can l become an exclusive distributor of SAM products in my area?

     Yes, it is possible if we don't already have a representative in your country(region). The best start is to prove your good intentions with several regular orders over a period of time.

What shall l do if l encounter problem with products bought from you?

  Please, don't open or try to fix the problem yourself. Contact an appropriate manager without delay, submit inspection report or problem description. We will do our best to help you solve the problem or replace the machine.

What is your product warranty policy?

 All SAM  products carry a 12-month warranty. Under no circumstances SAM will be responsible for any damage beyond the replacement cost of the defective merchandise.

How do you keep my contact information secure?

 We take our customers' information seriously and keep it confidential. We never share this information with any third party.

Which transportation method could l select?

  By express, by air, by train, or by sea. You appoint a forwarder, or we choose the best one for you .

How do l pay?

 We accept T/T in advance payment. Normally, we require 50% down payment at the time of order and 50% before shipment. In some cases, we accept L/C, or provide credit to the most valued and reliable customers.

What is a minimum order amount?

   The  Minimum order  amount is ONE set for normal Machine, But carrier tape and cover tape  minmun order quantity is 100 meter.